This Privacy Policy explains what personal information solts collects from Pakistani players, how that information is used and protected, who it may be shared with, and what rights you hold over your own data. We take your privacy seriously — this document sets out exactly how we act on that commitment.
Before getting into the detailed legal text, here is a plain-English summary of how solts approaches your personal data — the full policy governs in all cases.
solts collects only the personal data that is genuinely necessary to operate the platform, process PKR transactions, verify player identity, and comply with applicable regulatory obligations. We do not collect data for the sake of it.
solts does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information stays within the solts ecosystem and is only shared with parties necessary to deliver the platform's services.
All data transmitted between your device and solts is protected by 256-bit SSL encryption. Sensitive personal and financial data is stored using industry-standard encryption at rest, with access restricted to authorised personnel only.
You have the right to access, correct, and request deletion of the personal data solts holds about you. These rights can be exercised by contacting solts support, and we will respond to all verified data requests within the timelines set out in this Policy.
solts does not retain personal data indefinitely. Data retention periods are tied to the purpose for which data was collected and to regulatory requirements — particularly KYC and AML record-keeping obligations applicable to online gaming operators.
This Privacy Policy is written to be understood, not to bury obligations in dense legal jargon. Where legal terminology is necessary, we explain what it means. Pakistani players deserve to know exactly how their data is being handled — in plain English.
Please read this Privacy Policy carefully. By registering on or using the solts platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Policy, please do not use the solts platform.
1.1 solts ("we," "us," "our") is committed to protecting the privacy and personal data of all registered players and visitors to the solts platform at solts.app. This Privacy Policy sets out in full how solts collects, uses, stores, protects, and in certain circumstances shares personal data in connection with the operation of the platform.
1.2 This Privacy Policy applies to all personal data collected through the solts website and mobile-optimised interface, through the registration and KYC verification process, through the use of platform services including cricket betting, casino games, slot titles, and PKR wallet operations, and through any communications between you and the solts customer support team.
1.3 This Privacy Policy should be read in conjunction with the solts Terms & Conditions, which govern the overall contractual relationship between you and solts. Defined terms used in this Policy carry the same meanings as in the Terms & Conditions unless otherwise specified.
1.4 solts is operated primarily for the benefit of Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and the rest of Pakistan. Our privacy practices are designed to reflect the expectations of Pakistani users while meeting the data protection standards required by our international gaming licence obligations.
2.1 For the purposes of applicable data protection law, solts acts as the data controller in respect of personal data collected from Players and visitors to the solts platform. As data controller, solts determines the purposes and means of processing your personal data.
2.2 Where solts engages third-party service providers to process personal data on its behalf — for example, payment processors for JazzCash and EasyPaisa transactions, or identity verification partners for KYC processing — those third parties act as data processors operating under solts's instructions and are bound by data processing agreements that restrict their use of your personal data to the specific purposes for which they have been engaged.
2.3 solts's primary contact for all data protection enquiries is the solts support team, reachable via live chat on the platform or by email at the address set out in Section 16 of this Policy.
3.1 solts collects personal data through several distinct channels. The categories of data collected and the circumstances in which each category is collected are set out below.
Registration Data: When you create a solts Account, we collect your full name, date of birth, gender, residential address (including city and province within Pakistan), email address, and mobile phone number. This information is necessary to create and administer your Account.
Identity Verification (KYC) Data: To comply with our anti-money laundering obligations and to process withdrawals, we collect copies of government-issued identity documents (CNIC, passport, or driving licence), proof of address documentation, and evidence of your payment method (for example, a screenshot of your JazzCash or EasyPaisa account showing your name and mobile number).
Financial Transaction Data: We record details of all deposits and withdrawals processed through your PKR Wallet, including transaction amounts, dates, payment method references, and transaction IDs. This data is retained for regulatory compliance and dispute resolution purposes.
Gaming Activity Data: solts records your wagering history, game session data, bonus claims, and sports betting activity. This data is used for account management, bonus tracking, responsible gaming monitoring, and fraud detection.
Technical and Device Data: When you access the solts platform, we automatically collect your IP address, device type, operating system, browser type and version, and general geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and platform optimisation.
Communications Data: If you contact solts support via live chat or email, we retain records of those communications, including any personal data you provide within them, for quality assurance and dispute resolution purposes.
Marketing Preference Data: Where you have opted in to marketing communications, we record your preferences and communication history for the purpose of managing and personalising those communications.
What we do not collect: solts does not collect your full payment card numbers (card payments are handled by PCI-DSS compliant payment processors who do not pass full card data to solts), nor do we collect biometric data, racial or ethnic origin data, political opinion data, or any other special category personal data beyond what is strictly required for age and identity verification.
4.1 solts uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your solts Account | Registration data, KYC data |
| Processing PKR deposits and withdrawals | Financial transaction data, KYC data |
| Verifying your identity and age (21+) | KYC data, registration data |
| Providing cricket betting, casino, and slot services | Gaming activity data, account data |
| Detecting and preventing fraud and AML compliance | Technical data, financial data, gaming activity data |
| Responsible gaming monitoring and tool administration | Gaming activity data, account data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Sending transactional notifications (deposit confirmations, withdrawal updates) | Registration data, financial transaction data |
| Sending marketing communications (where consented) | Registration data, marketing preference data, gaming activity data |
| Platform security and technical improvement | Technical and device data |
| Regulatory reporting and legal compliance | All categories as required by applicable law |
4.2 solts does not use automated decision-making processes that produce legal or similarly significant effects on Players without human review, except where such processes are used for fraud prevention purposes and are subject to human oversight and the right to challenge the outcome.
5.1 solts processes your personal data on one or more of the following legal bases depending on the specific processing activity:
6.1 solts does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the relevant purpose:
solts never shares your data with third-party advertisers, social media platforms for targeting purposes, or data brokers. Any sharing of personal data is strictly limited to the service delivery and compliance purposes listed above.
7.1 The solts platform uses cookies and similar tracking technologies to support the operation of the website, maintain your login session, and — where you have consented — to analyse platform usage and personalise your experience.
7.2 The following categories of cookies are used on the solts platform:
7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the solts platform. A cookie preference management tool is available on the solts platform for non-essential cookies.
8.1 solts implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
8.2 While solts takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own Account credentials and for notifying solts immediately of any suspected unauthorised access to your Account.
9.1 solts retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods which are driven by regulatory and legal obligations:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained for statistical and analytical purposes without time limit.
10.1 Subject to applicable law and certain exceptions, you hold the following rights in respect of the personal data solts holds about you:
10.2 To exercise any of the above rights, please contact the solts support team via live chat or by email at the address in Section 16. solts may need to verify your identity before processing a rights request. We will respond within 30 days of receiving a verified request, and will notify you if an extension of up to a further 60 days is required due to the complexity or volume of requests.
Pakistani players note: If you are unsatisfied with how solts has handled your personal data or a data rights request, you have the right to lodge a complaint with the relevant data protection authority or the dispute resolution body under our gaming licence. solts encourages Players to contact us in the first instance so we can attempt to resolve the matter directly.
11.1 The solts platform is strictly for individuals aged 21 and above. solts does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the solts registration process, and KYC verification confirms player age before withdrawal of funds is permitted.
11.2 If solts discovers that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated Account will be permanently closed. Any funds deposited into such an Account will be handled in accordance with applicable regulatory requirements.
11.3 If you have reason to believe that a minor has registered on the solts platform, please notify our support team immediately so that we can take prompt action.
12.1 The solts platform does not include outbound links to third-party websites for advertising or affiliate purposes. Where links to third-party service pages exist — for example, links to responsible gaming support resources — solts is not responsible for the privacy practices or content of those third-party sites.
12.2 This Privacy Policy applies solely to data collected by and processed by solts in connection with the solts platform. Third-party payment providers such as JazzCash and EasyPaisa operate under their own separate privacy policies, which govern their handling of your data during payment processing.
13.1 With your consent, solts may send you promotional communications about new games, PSL betting markets, bonus offers, Rewards programme updates, and platform news. These communications may be sent by email or SMS to the contact details registered on your Account.
13.2 You can withdraw your consent to marketing communications at any time by: (a) updating your communication preferences within your solts Account settings; or (b) contacting the solts support team with a request to unsubscribe. Withdrawal of marketing consent does not affect your ability to receive transactional notifications (such as deposit confirmations and withdrawal updates), which are necessary for Account management.
13.3 solts does not engage in unsolicited cold-contact marketing. All marketing communications are sent only to registered Players who have explicitly opted in to receive them.
14.1 As an international gaming platform serving Pakistani players, solts may transfer personal data to servers and service providers located outside Pakistan — for example, to cloud infrastructure providers or KYC verification partners operating in other countries.
14.2 Where personal data is transferred outside Pakistan, solts ensures that appropriate safeguards are in place to protect that data to a standard equivalent to, or higher than, the protections applicable under our international gaming licence obligations. These safeguards may include data processing agreements incorporating standard contractual clauses, or reliance on the adequacy decisions of recognised data protection authorities.
14.3 solts does not transfer personal data to jurisdictions that do not offer adequate data protection safeguards without implementing additional contractual protections.
15.1 solts reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, changes in the services we offer, or changes in applicable law. The effective date at the top of this Policy will be updated whenever a material change is made.
15.2 Where changes to this Privacy Policy are material, solts will notify registered Players by email to their registered Account address and/or by a prominent notice on the platform, providing reasonable advance notice before the changes take effect.
15.3 Your continued use of the solts platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and request closure of your Account and withdrawal of your PKR Wallet balance before the effective date of the change.
This Privacy Policy was last updated on 1 January 2026. This version supersedes all previous versions of the solts Privacy Policy. Players are encouraged to review this Policy periodically.
16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data solts holds about you, please contact the solts data protection team through any of the following channels:
16.2 When submitting a data rights request, please include your registered Account username and the email address associated with your Account. This helps us locate your data promptly and verify your identity before processing the request.
16.3 For general platform support enquiries not related to privacy or data rights, please use the solts live chat feature available on the platform 24 hours a day, 7 days a week.
Play cricket betting and casino games on a platform that takes your privacy as seriously as your winnings. 21+ only — play responsibly.
Login to solts Terms & Conditions21+ Only. solts is strictly for players aged 21 and above. Gambling involves financial risk — please play responsibly. For support tools, visit our Responsible Gaming page.